Refund and Returns Policy
Effective Date: January 1st, 2025
At Ozone Industries LLC, we are committed to ensuring customer satisfaction. If you are not completely happy with your purchase, we are here to help. Please review our Refund and Returns Policy for details on how we handle returns, refunds, and exchanges.
Returns
We accept returns under the following conditions:
- The item must be unused, in its original condition, and with all tags and packaging intact.
- A return request must be initiated within 14 days of receiving your order.
Non-Returnable Items:
- Perishable goods (e.g., groceries).
- Items marked as final sale.
- Gift cards and digital products.
To initiate a return, please email us at info@ozoneindustriesllc.com with your order number, a description of the issue, and photos (if applicable).
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 7-10 business days.
- Please note that shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at info@ozoneindustriesllc.com within 7 days of receiving your order.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service for your return, as we cannot guarantee receipt of the item otherwise.
Order Cancellations
Orders can be canceled within 24 hours of purchase if they have not yet been shipped. To request a cancellation, email us at info@ozoneindustriesllc.com.
Contact Us
For any questions or concerns about our Refund and Returns Policy, please contact us:
📍 Address: 5900 Balcones Drive Ste 21943, Austin, TX, 78731
📞 Phone: +1 (737) 283-5087
📧 Email: info@ozoneindustriesllc.com
Thank you for shopping with Ozone Industries LLC. We value your business and strive to provide the best service possible.